Privacybeleid

Ronda Holidays Privacy Policy

 

At Ronda Holidays we value the privacy of our guests and visitors. This privacy policy describes how we collect, use and protect personal data, in accordance with applicable law, including the General Data Protection Regulation (GDPR) and the specific rules that apply to accommodations in Spain.

1. Controller of data processing

Ronda Holidays 
Address: Calle Durazno 18, 29400 Ronda, Malaga, Spain
Email address: info@rondaholidays.com
NIE number: Y5342997L
We are responsible for processing the personal data you share with us.

2. What information do we collect?

We collect and process the following types of personal data:

  • Identification data: Name, surname, date of birth, nationality, and identity document (for example passport or ID card, as required by Spanish law for tourist rentals).
  • Contact details: Email address and telephone number.
  • Payment information: Bank account number, credit card information, or other payment information.
  • Booking information: Date of arrival and departure, number of guests, and any specific requests you make when booking. 
  • Other information: Any health information (if necessary, such as dietary or accessibility needs) or other information you voluntarily provide.

3. Why do we collect your data?

We process your data for the following purposes:

  1. To manage your reservation: Including confirming bookings, processing payments and providing information about your stay.
  2. Compliance with legal obligations: Such as registering guests with the Spanish authorities (as required by the Guardia Civil or the Policía Nacional).
  3. Guest communication: For questions about your stay or for feedback.
  4. Marketing purposes (if applicable): With your consent, we may send you offers and newsletters.
  5. Security and administration: To provide a safe and comfortable environment for our guests.

4. How do we protect your data?

We take the protection of your data seriously and have taken appropriate technical and organizational measures to protect your data against unauthorized access, loss, or theft. Examples of this are:

  • Encryption of data during transmission.
  • Restricted access to data by authorized personnel only.
  • Regular evaluation of our security procedures.

5. Do we share your data with third parties?

We only share your data with third parties if this is strictly necessary, for example:

  • Government agencies: Such as the Guardia Civil or Policía Nacional, for compliance with guest registration regulations.
  • Payment service providers: For processing payments.
  • Software providers: Such as booking and reservation systems that help us manage your stay.

We ensure that these parties comply with the GDPR and take responsibility for protecting your data.

6. Retention period of your data

We will only retain your information for as long as necessary to fulfil the above-mentioned purposes, unless a longer retention period is required by law. For example:

  • Identification data: 3 years (as required by law in Spain).
  • Financial data: In accordance with tax and accounting regulations.

7. Your rights

As a guest or visitor you have the following rights with regard to your personal data:

  • Right to access: You can request what data we have about you.
  • Right to rectification: You can have incorrect or incomplete data corrected.
  • Right to deletion: You can request to have your data deleted (to the extent permitted by law).
  • Right to object: You can object to the processing of your data for specific purposes, such as marketing.
  • Right to portability: You can request a copy of your data in a structured, commonly used and machine-readable format.

You can exercise these rights by contacting us at info@rondaholidays.com

8. Cookies and tracking

We use cookies on our website to improve your experience. More information about our use of cookies can be found in our Cookiepolicy

9. Changes to this privacy policy

We reserve the right to change this privacy policy if necessary, for example in the event of changes in legislation. Please check this page regularly for updates. The last version of this policy was updated on: [date].

10. Contact

If you have any questions about this privacy policy or the way we handle your data, please contact us at: info@rondaholidays.com

 

We thank you for your trust and look forward to welcoming you to one of our accommodations!